Frequently Asked Questions
Everything you need to know about your luxury hair experience.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not satisfied with your hair, you can return it for a full refund or exchange, provided the hair has not been altered or used.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the United States. Expedited shipping options are available at checkout if you need your hair sooner.
Can I color or bleach Mayvenn hair?
Yes, our hair is 100% virgin human hair and can be colored, bleached, and heat-styled just like your own natural hair.
What does the Mayvenn Quality Guarantee cover?
Our guarantee covers any manufacturing defects. If you experience excessive shedding or tangling within the first 30 days, we will replace the hair free of charge.
How do I find a stylist to install my hair?
When you purchase hair through Mayvenn, you can choose to include a free installation with one of our certified Mayvenn Stylists in your local area.
What payment methods do you accept?
We accept all major credit cards, PayPal, and flexible installment plans through partners like Affirm and Klarna.