Returns & Exchanges

At Mayvenn, we stand by the quality of our hair with a 30-day money-back guarantee, allowing you to return or exchange your products even if they have been installed. We want you to feel completely confident and beautiful in your purchase, ensuring a worry-free shopping experience every time.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal or contact our 24/7 customer support team with your order number to start the return or exchange process.

• 2.
  Print Your Label

  Once your request is approved, we will email you a prepaid shipping label so you can send your items back to us at no additional cost.

• 3.
  Pack and Ship

  Securely package your hair extensions or wig in its original packaging if possible, attach the prepaid label, and drop it off at any authorized carrier location.

• 4.
  Quality Inspection & Refund

  After our team receives and inspects your return, we will process your refund to the original payment method or ship out your new exchange items within 3-5 business days.